That was the situation facing one of our clients, a multifamily executive who had previously overseen a portfolio of roughly 5,000 units before stepping into a new role. Improving the resident utility billing system, or RUBS, capture rate was an immediate priority. Charges needed to be billed to residents accurately, efficiently, and in full compliance with the requirements of a state where our team hadn’t worked with this client before.
Understanding the Problem Before the First Call Ended
Our SVP joined the introductory call directly. Rather than treating the state’s regulatory requirements as something to research after the fact, she came prepared, already familiar with the applicable laws and how they would shape the billing setup. The conversation moved quickly from problem to plan.
A 30-Day Transition
From there, our team coordinated the integration with the client’s property management software and began billing residents correctly in under 30 days. What could have been a disruptive transition - an unfamiliar state, new systems, resident-facing changes - instead moved smoothly because the groundwork was handled upfront.
Their responsiveness, professionalism, and ability to execute made what could have been a difficult transition feel seamless.
What the Client Said
The entire team was exceptional to work with, treating the relationship as a long-term partnership rather than a vendor agreement. Whether it’s an operational question or a broader business conversation, the response has been consistently practical, honest, and knowledgeable - the kind of partnership that continues well past the initial transition.
If you’re bringing on a new portfolio and want to get ahead of your RUBS capture rate and compliance requirements before they become a problem, we’re happy to walk through your specific situation.
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