Videos, podcast episodes, and written resources from the Southwest Utility Solutions team. No fluff, no vendor pitch - just what’s actually true in multifamily utility management.
Straight talk on resident billing, expense management, water conservation, and the industry conversations that actually matter.
What does a utility billing partner actually do for your property? We break down the real value in plain terms.
Watch on YouTube › VideoDo you know if you can charge tenants a late fee for electricity - and if so, how much? We answer it directly.
Watch on YouTube › VideoAn overview of our water conservation program - what we do, how it works, and the NOI impact for your property.
Watch on YouTube › Client ReviewHear directly from a client about the responsiveness, accuracy, and difference a real billing partner makes.
Watch on YouTube › PodcastCaroline Ferguson hosts a conversation on building trust in multifamily - with residents, teams, and the industry at large.
Watch on YouTube › PodcastAll episodes of our podcast series covering utility management, multifamily leadership, and industry conversations.
Listen Now ›Practical guidance on the questions property managers actually ask - from our team’s real-world experience.
A new portfolio, an unfamiliar state, and a RUBS capture rate that needed fixing fast. Here’s how our team took a client from first call to fully compliant resident billing in under 30 days.
RUBS allocates utility costs across residents based on a formula - usually occupancy, square footage, or a combination. Not every property is a good candidate. Here’s what to consider.
Most property managers know their recovery rate isn’t where it should be. Few know exactly why. The most common culprits are fixable - if you know where to look.
The number one reason operators stay with a billing company they’re unhappy with is fear of transition disruption. Here’s what a clean transition actually looks like.
A 10–15% reduction in water usage at a 200-unit property can mean tens of thousands in annual savings. Most operators are leaving that money on the table.
Integration quality varies enormously by platform. What matters isn’t just whether your billing company can connect - it’s whether they audit the data coming out of it.
The bar in this industry is low. Most managers have been conditioned to accept slow onboarding and inconsistent communication. Here’s a real baseline of what good looks like.
Ask us directly. We’ll give you a straight answer.